Refund and Returns Policy

Last updated: September 25, 2026

At ShipCo Mart, we want you to receive the products you ordered in the condition you expect. This policy explains how to request a return, report a problem with an order, and receive a refund.

Standard Returns

You may request a return within 15 days of delivery. To qualify, the item must be unused, in its original condition, and returned with its original packaging and any included parts or instructions.

Before sending anything back, contact us at info@shipcomart.com with your order number and the item you wish to return. We will provide return instructions and the correct return address. Please do not send a return to an address shown on the shipping label without contacting us first.

For a standard return, Customer pays return shipping and 15% restocking fee applies. Original shipping charges are non-refundable, except where required by law.

Items That May Not Be Returnable

For health, hygiene, or safety reasons, chemical related products cannot be returned once opened or used. Any product-specific return restriction should also appear on its product page before purchase.

If an item is damaged, defective, or incorrect, please contact us even if it falls within a restricted category.

Damaged, Defective, or Incorrect Items

Please contact us at info@shipcomart.com within 15 days of delivery if your order arrives damaged, defective, or different from what you ordered. Include your order number, a description of the issue, and photos if available.

We will review the issue and provide an appropriate solution, which may include a replacement, return label, or refund. Customer pays return shipping in these situations.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 4 business days. Your bank or card provider may take additional time to post the refund.

If an order is canceled before it ships, or we cannot fulfill it, we will issue the applicable refund. If we cannot ship within the promised time, we will contact you with the options required by law, including the option to cancel and receive a refund.

How to Contact Us

For return requests or questions about a refund, contact:

ShipCo Mart Inc
Email: info@shipcomart.com
Mailing address:224 W Campbell Rd. STE 215
Richardson, TX 75080

Please include your order number so we can help you more quickly. Nothing in this policy limits rights you may have under applicable law.